{"xsrfToken":"3bd723b8c4e8e111917e5e80d2ca5475f4e5d087_lout","branding":{"id":"34","key":"wib","name":"Wibx","portalBaseUrl":"/servicedesk/customer/portal/34","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/34/1","theme":{"headerBGColor":"#22ffb9","headerLinkColor":"#292929","headerLinkHoverColor":"#1c9972","headerLinkHoverBGColor":"#1c9972","headerBadgeColor":"#1c9972"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9591b098-ca69-4a5b-b665-1198b60f65e8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDIwMzdhZC1hYmI2LTQ0OTAtOWNkNC02YWRhNWI5NzMxYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk1OTFiMDk4LWNhNjktNGE1Yi1iNjY1LTExOThiNjBmNjVlOCI6WyJyZWFkIl19LCJleHAiOjE3NjU4OTE3NjMsIm5iZiI6MTc2NTg5MTE2M30.xUVnnoVC58Y6gO18zlB4xx2SOAbIJYXiDoil_nG7ry0&client=002037ad-abb6-4490-9cd4-6ada5b9731c6&mode=fit","logoId":"9591b098-ca69-4a5b-b665-1198b60f65e8","isLogoAvailable":true,"helpCenterTitle":"Bem-vindo à central de ajuda Wibx","sharedPortalName":"Central de ajuda Wibx","translations":{"en-US":{"helpCenterTitle":"Bem-vindo à central de ajuda Wibx","sharedPortalName":"Central de ajuda Wibx","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":" Bem-vindo ao portal Wibx","sharedPortalName":"Portal Wibx","localeDisplayName":"Portuguese (Brazil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#021805","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0a8690b8-d85b-45f5-a7e9-b5f9074704be/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDIwMzdhZC1hYmI2LTQ0OTAtOWNkNC02YWRhNWI5NzMxYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhODY5MGI4LWQ4NWItNDVmNS1hN2U5LWI1ZjkwNzQ3MDRiZSI6WyJyZWFkIl19LCJleHAiOjE3NjU4OTE3NjMsIm5iZiI6MTc2NTg5MTE2M30.pFvrPA9ojxWqEfvRC7YFkyoS_y3-9T0DEM1jb7MGXho&client=002037ad-abb6-4490-9cd4-6ada5b9731c6&height=300&mode=fit","bannerMediaApiFileId":"0a8690b8-d85b-45f5-a7e9-b5f9074704be","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#021805","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"34","key":"wib","projectId":10033,"serviceDeskId":34,"name":"Wibx","description":"<p>Seja bem-vindo à central de ajuda Wibx<br> Para agilizar a troca de mensagens por este canal, não se esqueça de permitir nossas notificações no e-mail que enviaremos para você.</p>","portalBaseUrl":"/servicedesk/customer/portal/34","reqTypes":[{"id":"100","name":"Desative sua autenticação em dois fatores (MFA)","descriptionHtml":"<p>Por favor preencha os campos abaixo e siga atentamente as instruções para desabilitarmos seu MFA</p>","callToAction":"Desative sua autenticação em dois fatores (MFA)","introHtml":"","icon":10595,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[67],"key":""},{"id":"166","name":"Dúvidas Gerais","descriptionHtml":"","callToAction":"Dúvidas Gerais","introHtml":"","icon":10466,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[67],"key":""},{"id":"67","name":"Valide sua documentação (KYC)","descriptionHtml":"<p>Por favor preencha os campos abaixo e siga atentamente as instruções para habilitarmos seu KYC.</p>","callToAction":"Valide sua documentação (KYC)","introHtml":"","icon":10655,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[67],"key":""},{"id":"133","name":"Valide sua documentação - Menor de idade (KYC)","descriptionHtml":"","callToAction":"Valide sua documentação - Menor de idade (KYC)","introHtml":"","icon":10664,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[67],"key":""},{"id":"34","name":"Computer support","descriptionHtml":"","callToAction":"Computer support","introHtml":"<p>If you have problems with your laptop, let us know here.</p>","icon":10512,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"41","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"35","name":"Employee exit","descriptionHtml":"","callToAction":"Employee exit","introHtml":"<p>Moving on to better things? Start your transition here.</p>","icon":10514,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"36","name":"IT help","descriptionHtml":"","callToAction":"IT help","introHtml":"<p>Get general tech support, like help with the Wi-Fi or printing.</p>","icon":10541,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"37","name":"New employee","descriptionHtml":"","callToAction":"New employee","introHtml":"<p>Onboard a new hire.</p>","icon":10517,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"38","name":"Purchase over $100","descriptionHtml":"","callToAction":"Purchase over $100","introHtml":"<p>Order something big, like a new phone. Purchases over $100 require approval.</p>","icon":10543,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"39","name":"Purchase under $100","descriptionHtml":"","callToAction":"Purchase under $100","introHtml":"<p>Order something small, like a keyboard. If it's under $100, you don't need approval.</p>","icon":10536,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"40","name":"Travel request","descriptionHtml":"","callToAction":"Travel request","introHtml":"<p>Got travel plans? Start the process here.</p>","icon":10530,"iconUrl":"https://customer.support.wibx.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":67,"name":"Solicite seu atendimento"}],"orderMapping":{"67":[166,133,67,100],"34":[67],"35":[38,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e76fc7b-e1cb-3079-9958-12b814a745f2","appLinkName":"","appLinkUrl":"","spaceKey":"WIB","spaceName":"Wibx2","spaceUrl":"","isServer":false},"labels":[],"projectKey":"WIB","serviceDeskId":34,"kbLinkDomainURLs":["https://wibx-team.atlassian.net","https://customer.support.wibx.io"]},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WIB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDIwMzdhZC1hYmI2LTQ0OTAtOWNkNC02YWRhNWI5NzMxYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4OTIzNjMsIm5iZiI6MTc2NTg5MTE2MywiYW5vbklkIjoiYW5vbi11c2VyIn0.uwQAoAenPHLZ5-11KZvjUjiYOwbo1tna4X9jE6yTTuY","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"002037ad-abb6-4490-9cd4-6ada5b9731c6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"cbd87587-99c7-478c-99e0-1ecc884ad126","name":"FAQ","description":"Atendimento: segunda a sexta, 9h às 18h. Solicitações respondidas em até 72h úteis, salvo solicitações que requerem análise mais profunda.","categoryUrl":"https://customer.support.wibx.io/servicedesk/customer/portal/34/topic/cbd87587-99c7-478c-99e0-1ecc884ad126","lastUpdated":"1764798125026","createdAt":"1762191883115"},{"id":"bd3fc09a-98d1-4660-b77f-83a7f18dbab2","name":"Formulários de contato","description":"Envie uma solicitação para nossa equipe de suporte.","categoryUrl":"https://customer.support.wibx.io/servicedesk/customer/portal/34/topic/bd3fc09a-98d1-4660-b77f-83a7f18dbab2","lastUpdated":"1762203360888","createdAt":"1762195843223"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}